The 7 Principles of Conflict Resolution – How to Resolve Disputes, Defuse Difficult Situations
General:
Name: The 7 Principles of Conflict Resolution – How to Resolve Disputes, Defuse Difficult Situations
Format: epub
Size: 5.4 MB
Book:
Title: The 7 Principles of Conflict Resolution
Author: Weinstein, Louisa
Language: English
Year: 2019
Subjects: Business, Management, Nonfiction
Publisher: Pearson Education Limited
ISBN: 9788381805100
Total pages: 256 str.
Description:
getAbstract Summary: Get the key points from this book in 10 minutes.
Mediator Louisa Weinstein offers seven principles you can apply to confront and resolve any conflict. To deal with a conflict, she suggests, move beyond your feelings of anxiety. Don’t let a conflict escalate; instead, try to diagnose the reasons behind it so you can help resolve it. How you use language can either accentuate a conflict or defuse it by using “deep or expansive listening.” Take a moment to consider people’s real meanings and to go beyond their immediate words so you can focus on the topics they’re avoiding. Much of Weinstein’s advice revolves around bypassing your initial defensive reflexes. Human resource practitioners and budding mediators, in particular, will find her advice useful.
Book Publisher:
FT Publishing
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