Energy Portfolios Customization And Management
General:
Name: Energy Portfolios Customization And Management
Format: pdf
Size: 11.46 MB
Book:
Title: High-Tech, High-Touch Customer Service
Author: Micah Solomon
Language: polski
Year: 2012
Subjects: Business, Nonfiction
Publisher: AMACOM Books
ISBN: 9780814439319
Total pages: 340
Description:
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage-they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn’t changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your customer’s expectations of the way you do business. You’ll learn inside secrets of wildly successful customer service initiatives, from internet startups to venerable brands, and how to turn casual customers into fervent supporters who will spread the word far and wide-online and off. High-Tech, High-Touch Customer Service does this by teaching readers the six major customer trends and what they mean for business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums; how to understand and leverage the rising power of self-service; and how to build a company culture that breeds stellar customer service.With special features including lessons from the latest newsworthy customer service blunders, you’ll be equipped to retool old-fashioned customer service and turn time-strapped, screen-addicted, value-savvy, and socially engaged critics into fervent loyal customers who help your business thrive.
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