S03-00 Intro First Steps – Part I – In Service to Lore (1)
General:
Name: S03-00 Intro First Steps – Part I – In Service to Lore (1)
Format: pdf
Size: 2.92 MB
Book:
Title: 10 Steps To Successful Customer Service
Author: Maxine Kamin
Language: angielski
Year: 2010
Subjects: N/A
Publisher: Wydawnictwo: ASTD
ISBN: 1562865900
Total pages: 22
Description:
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers’ maintain focus on creating satisfied, loyal customers. From front line motivation to building trust to tackling difficult problems, this book hits all the key customer satisfaction bases. Loaded with useful examples, exercises, and worksheets, readers will find powerful ways to reconnect to their organizations and discover fresh insight into their career.
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