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Free Download Active Listening for Service Pros
Published 4/2026
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 56m | Size: 111.53 MB
Includes 60+-tool practitioner playbook: listening assessments, de-escalation frameworks, KPI dashboards, and fatigue pr

What you’ll learn
Assess listening capability across 7 domains using the 210-question self-assessment with maturity scoring
Classify customer communication styles and apply matched listening strategies from the taxonomy
De-escalate emotional customers using the empathy decision framework with branching response paths
Prevent listening fatigue using the protocol with rest strategies, peer support, and intervention triggers
Use a 60+-tool professional playbook including listening assessments, de-escalation frameworks, and fatigue protocols
Requirements
No prior knowledge required
Description
This course contains the use of artificial intelligence.
68% of customer complaints stem from feeling unheard. The included 62-tool practitioner playbook provides a 5-level listening maturity model with radar visualization, a digital channel comparison matrix for phone/video/chat/email effectiveness, an advanced 24-decision-point crisis scenario exercise with scoring rubric, and a 100+ term glossary covering minimal encouragers, emotional mirroring, and cognitive load.
What You Will Be Able to Do After This Course
• Assess listening capability across 7 domains using 210 targeted questions covering foundations, attention management, nonverbal communication, verbal feedback, emotional intelligence, conflict listening, and customer adaptation strategies
• Classify customer communication styles (Analytical, Intuitive, Functional, Personal) and apply matched listening strategies using the service listening types taxonomy
• Identify and mitigate internal and external listening barriers (cognitive, emotional, environmental) using the barrier taxonomy with evidence-based mitigation strategies
• De-escalate emotional customers using the empathy decision framework with branching paths based on tone, language, and behavior
• Prevent and recover from listening fatigue using the protocol with rest strategies, peer support triggers, and manager intervention points
• Track listening KPIs including First Call Resolution, Customer Effort Score, Paraphrase Accuracy Rate, and Emotional Validation Index on the interactive dashboard
Why This Course Is Different
Why This Course Is Different: Built by The Art of Service with 25 years of expertise across 160 countries, covering 692 compliance frameworks and 13,000+ controls.
Why Now?
If your agents cannot paraphrase accurately, read nonverbal cues across phone and video channels, or manage listening fatigue during high-volume shifts, every interaction is a missed opportunity or an escalation risk. Why Now? Rising customer expectations and tightening consumer rights regulations around transparency and fair treatment mean professionals who listen effectively are on the front lines of compliance.
Miscommunication in healthcare, financial services, and tech support can violate data privacy and consumer protection standards.
INCLUDED: 60+-Tool Professional Implementation Playbook
Professional-grade templates, scoring frameworks, runbooks, and diagnostics
• Self Assessment and Diagnostics – Quick Scan diagnostic, RDMAICS Scoring Dashboard, Maturity Radar, Seven-Area Domain Assessment, Gap Analysis, Stakeholder Map
• Requirements and Goal Setting – Project Charter, Requirements Documentation, Requirements Traceability Matrix, RACI Matrix, Scope Statement, WBS
• Models and Frameworks – Core domain frameworks, entity registries, classification systems, authoritative reference catalogs
• Project Management Forms – Consolidated PM workbooks for all five process groups – 60+ form templates with full domain-specific content
• Processes and Execution – Runbooks, SOPs, execution checklists, handoff protocols, role-based task guides
• Performance and KPIs – KPI framework, metrics dashboard, benchmarking tools, earned value tracker
• Quality and Governance – Audit checklists, risk matrices, non-conformance templates, compliance frameworks, incident log
• Sustainment and Improvement – Continuous improvement tracker, lessons learned register, sustainment guide, retrospective template
• Advanced Topics – Scaling playbooks, optimisation frameworks, future-state planning, advanced practitioner tools
• Reference and Quick Cards – Glossary, standards cross-reference, one-page quick reference cards, decision frameworks
Every XLSX includes an Instructions tab with Pro Tips. Every PDF includes How to Use and Quick Reference sections.
Who this course is for
Customer service agents and support reps handling phone, chat, and video interactions daily

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Free Download Acoustic Guitar System Melodic Guitar Lessons for Beginner
Last updated 5/2020
Created by Marco Cirillo
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Beginner | Genre: eLearning | Language: English + subtitle | Duration: 93 Lectures ( 7h 37m ) | Size: 12.7 GB

Guitar Course Packed with Practical Guitar Lessons from Simple Fingerstyle Melodies to Beautiful Extended Chords
What you’ll learn
✓ Learn basic major and minor chords as well as extended chords such as maj7, min7, add9, sus4 and more.
✓ From scale to melody. How to use the notes of a scale to write a melody.
✓ How to play musical ideas using fingerpicking/fingerstyle technique.
✓ Practical music theory and how to play musical ideas using intervals.
✓ How to harmonize the major and minor scale and put together chord progressions.
✓ How to implement extended chords in your playing.
Requirements
● You should have an acoustic or classical guitar.
● It is recommended but not required to know the names of the notes on the guitar neck.
● You should know how to hold the guitar correctly.
Description
ACOUSTIC GUITAR SYSTEM is a guitar course for beginners who keep asking the same questions
"How can I go from playing simple basic chords to beautiful sounding melodies in a few weeks."
"what about putting music theory into practice so that I can finally come up with my musical ideas."
Acoustic Guitar System is an online course that will show you how to play guitar in the most creative, musical, and practical way.
In this guitar course, I am going to show you how to transform your guitar playing and become a creative guitar player.
We will cover things such as
"Fingerstyle technique and how to pluck the strings to achieve the perfect tone, dynamics, and control. We will play basic melodies, chords, arpeggios, and musical ideas that will shape your fingerpicking technique."
"Practical music theory and how to put into practice basic concepts such as intervals, major and minor chords, extended chords, major and minor scales, and more."
"Beautiful chords on the guitar and how to use fingerstyle guitar to spice things up and create chord progressions that are simple yet interesting. We will cover major and minor chords as well as major 7th, minor 7th and dominant 7th chords as well as add9 and more."
Scales and melodies on guitar and how to write a beautiful melody by learning the notes of the scale and then wisely write combine chords and single notes.
Basic percussive technique on the acoustic guitar such as thumb slap and thumb slap and strum.
This guitar course is perfect for any guitar player who wants to learn more about playing guitar and truly understand how to put together chords and melody.
Three things are stopping you from becoming the guitar player you want.
Number 1: You are stuck in a guitar rot. It could be because you play the same chords and songs or because you don’t know how to progress. Reaching a plateau is one of the main reasons why guitar players stop playing guitar.
Number 2: You are practicing the wrong things. When I talk to beginners, I hear this a lot, "I am playing Pentatonic scales because someone told me this is the best way to start." There isn’t such a thing as the best way. There is your way and what you need. Don’t waste time practicing guitar styles that don’t represent you. You want to be a blues player, learn blues. A classical player, learn classical guitar.
Number 3: You try to play too many things. Places like YouTube drive you crazy, and you always end up clicking on a ton of guitar lessons instead of practicing. Too many choices can slow you down big time.
The good news is, it is easy to get your motivation back if you follow a structured program.
If you want to learn how to play basic chords, extended chords, and you want to finally learn how to play simple scales and melodies using fingerstyle guitar, you should check this course. We will also learn practical music theory, simple percussive technique, and more.
Each guitar lesson comes with a dedicated Pdf that you can download and print.
IS THIS COURSE FOR BEGINNERS?
As a guitar teacher, I do my best to make things as simple as possible. This course doesn’t show you how to hold the guitar or how to play your very first chords.
However, just because it doesn’t show you that it doesn’t mean that it is not for beginners.
There are a lot of different levels within the beginner’s phase. Some beginners can pick up things much faster than others so they could, for example, finish this course quickly.
Some beginners learn slowly, and they need a more step-by-step and detailed program.
I did my best to keep things very simple. However, if you never played guitar before, THIS COURSE IS NOT FOR YOU.
It’s impossible to create a beginner course that fits everyone. I am aware of that!
I would consider this course to be great for fingerstyle beginners. It’s for students that already played guitar for a while and know the basic chords and simple strumming who want to learn more about fingerstyle, practical music theory, scales, and chords.
PLEASE! Make sure you preview some of the lessons inside Acoustic Guitar System.
Take advantage of the 30 days money back!
My goal is to teach you how to play guitar creatively. I did my best to organize the guitar lessons step by step, but I am always open to feedback so, please, if you have questions, don’t hesitate to get in touch with new ideas or suggestions.
Enough talking!
Grab your guitar, and let’s get started.
Marco Cirillo
Who this course is for
■ Guitar players who want to learn guitar in a musical, practical and interesting way.
■ Players who want to learn beautiful chords.
■ Guitar players who want to learn how to write a melody using the notes of a scale.
■ Guitar players who want to learn extended chords.
■ Guitar players who want the tool to become a professional guitar player and teacher.
Homepage
Code:Copy to clipboard

https://www.udemy.com/course/acoustic-guitar-system

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ACI Packet Forwarding for DCACI (300-620)
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Intermediate | Genre: eLearning | Language: English + subtitle | Duration: 29m 31s | Size: 66.66 MB​

Managing endpoint access in a Cisco ACI fabric requires careful planning.

What you’ll learn
Managing endpoint access in a Cisco ACI fabric requires careful planning. In this course, ACI Packet Forwarding for DCACI (300-620), you’ll learn the configuration options for endpoint learning and management. First, you’ll explore the methods of learning endpoint locations on the ACI fabric. Next, you’ll discover how to customize the bridge domain configuration to conform to best practices. Finally, you’ll learn how to control ARP flooding behavior to ensure efficient and predictable network operations. When you’re finished with this course, you’ll have the knowledge to perform endpoint management on the Cisco ACI platform.

ACI Fabric Infrastructure for DCACI (300-620)
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Intermediate | Genre: eLearning | Language: English + subtitle | Duration: 1h 2m | Size: 157 MB​

Implementing Cisco ACI in a modern datacenter can be a daunting task. This course will cover the basics of implementing and configuring the software and policies.

What you’ll learn
Modern datacenters require a network infrastructure that is both reliable and flexible. In this course, ACI Fabric Infrastructure for DCACI (300-620), you’ll learn the basics of the Cisco ACI infrastructure. First, you’ll explore the basics of ACI hardware and networking concepts. Next, you’ll discover how to implement ACI policies for both the ACI fabric control plane and the access data plane. Finally, you’ll learn how to configure ACI logical constructs to enable intent-based networking. When you’re finished with this course, you’ll have the knowledge to perform basic implementation of the Cisco ACI platform.

Ace Databricks Certified Associate Developer – Apache Spark
Published 11/2024
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.87 GB | Duration: 2h 22m​

Databricks and Apache Spark Mastery: Streamline Big Data Workflows, dvanced Data Processing, Apache Spark Prep and Tips.

What you’ll learn

Understand the architecture, components, and role of Apache Spark in big data processing.

Explore Databricks’ features and its integration with Spark for efficient data engineering workflows.

Learn the differences between RDDs, DataFrames, and Datasets, and when to use each.

Gain a deep understanding of the Spark driver, executors, transformations, actions, and lazy evaluation.

Perform filtering, grouping, and aggregating data using Spark DataFrames and Spark SQL.

Master partitions, fault tolerance, caching, persistence, and Spark’s optimization mechanisms.

Load, save, and process data in various formats like JSON, CSV, and Parquet.

Understand RDDs and key operations like map and reduce, and learn about broadcast variables and accumulators.

Configure and optimize Spark applications, monitor job execution, and use Spark’s debugging tools.

and much more

Requirements

Willingness or Interest to learn about Databricks Certified Associate Developer for Apache Spark.

Description

|| UNOFFICIAL COURSE ||IMPORTANT NOTICE BEFORE YOU ENROLL:This course is not a replacement for the official materials you need for the certification exams. It is not endorsed by the certification vendor. You will not receive official study materials or an exam voucher as part of this course.This course provides an in-depth exploration of Apache Spark and Databricks, two powerful tools for big data processing. Designed for data engineers, analysts, and developers, this course will take you from the foundational concepts of Spark to advanced optimization techniques, giving you the skills to effectively handle large-scale data in distributed computing environments. I begin by introducing Apache Spark, covering its architecture, the role it plays in modern big data frameworks, and the critical components that make it a popular choice for data processing. You’ll also explore the Databricks platform, learning how it integrates with Spark to enhance development workflows, making large-scale data processing more efficient and accessible. Throughout the course, you will dive deep into Spark’s core components, including its APIs-RDDs (Resilient Distributed Datasets), DataFrames, and Datasets. These fundamental building blocks will help you understand how Spark handles data in memory and across distributed systems. You’ll learn how the Spark driver and executors function, the difference between transformations and actions, and how Spark’s lazy evaluation model optimizes computations to boost performance. As the course progresses, you will gain hands-on experience working with Spark DataFrames, exploring operations such as filtering, grouping, and aggregating data. We will also delve into Spark SQL, where you’ll see how SQL queries can be used in tandem with DataFrames for structured data processing. For those looking to master advanced Spark concepts, the course covers essential topics like partitioning, fault tolerance, caching, and persistence. You will gain a deep understanding of how Spark optimizes resource usage, ensures data integrity, and maintains performance even in the face of system failures. Additionally, you’ll learn how Spark’s Catalyst optimizer and Tungsten execution engine work behind the scenes to accelerate queries and manage memory more efficiently. The course also focuses on how to load, save, and manage data in Spark, working with popular file formats such as JSON, CSV, and Parquet. You will explore Spark’s schema management capabilities, handling semi-structured data while ensuring data consistency and quality. In the section dedicated to RDDs, you’ll gain insight into how Spark processes distributed data, with a focus on operations like map, flatMap, and reduce. You will also learn about broadcast variables and accumulators, which play a key role in optimizing distributed systems by reducing communication overhead. Finally, the course will provide you with the knowledge to manage and tune Spark applications effectively. You will learn how to configure Spark for optimal performance, understand how Spark jobs are executed, and monitor and debug Spark jobs using tools like Spark UI. By the end of this course, you’ll have a strong command of both Apache Spark and Databricks, allowing you to design and execute scalable big data solutions in real-world scenarios. Whether you are just starting or looking to enhance your skills, this comprehensive guide will equip you with the practical knowledge and tools needed to succeed in the big data landscape.Thank you

Overview

Section 1: Introduction to Apache Spark and Databricks

Lecture 1 Overview of Apache Spark

Lecture 2 Introduction to Databricks Platform

Lecture 3 Spark API Overview

Section 2: Spark Core Concepts

Lecture 4 Spark Driver and Executors

Lecture 5 Transformations and Actions in Spark

Lecture 6 Lazy Evaluation in Spark

Section 3: Working with Spark DataFrames

Lecture 7 Introduction to Spark DataFrames

Lecture 8 DataFrame Operations

Lecture 9 Spark SQL and DataFrames

Section 4: Advanced Spark Concepts

Lecture 10 Introduction to Spark Partitions

Lecture 11 Fault Tolerance in Spark

Lecture 12 Caching and Persistence in Spark

Section 5: Spark Optimization Techniques

Lecture 13 Spark Catalyst Optimizer

Lecture 14 Tungsten Execution Engine

Lecture 15 Spark Shuffle Mechanism

Section 6: Handling Data in Spark

Lecture 16 Loading and Saving Data in Spark

Lecture 17 Working with JSON, CSV, and Parquet Files

Lecture 18 Schema Management in Spark

Section 7: Distributed Data Processing with RDDs

Lecture 19 Introduction to RDDs (Resilient Distributed Datasets)

Lecture 20 Key RDD Operations: Map and Reduce

Lecture 21 Broadcast Variables and Accumulators in Spark

Section 8: Managing and Tuning Spark Applications

Lecture 22 Configuring Spark Applications

Lecture 23 Understanding Spark Job Execution

Lecture 24 Monitoring and Debugging Spark Jobs

Data Engineers who want to master Apache Spark and Databricks for building scalable data processing pipelines.,Data Analysts looking to expand their skills in big data processing and analysis using Spark and Databricks.,Developers interested in learning how to implement distributed data processing systems and optimize performance.,Big Data Enthusiasts eager to understand Spark’s role in modern data frameworks and how to handle large datasets efficiently.,IT Professionals who need to design and manage Spark-based solutions in distributed environments.,Anyone aiming to enhance their career in big data, cloud computing, or data engineering roles.

Free Download Accountability at Work Take Ownership and Get Results
Published 4/2026
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 48m | Size: 407.23 MB
Build the mindset and habits to take ownership and achieve your desired outcomes at work

What you’ll learn
Define accountability as action aligned with desired outcomes-and apply it in your daily work
Focus your energy on what you can control and influence to drive meaningful results
Use the Leadership Mirror to take ownership of your role in any situation and remove barriers to success
Replace reactive patterns with intentional behaviors that build credibility, trust, and follow-through
Apply the Organizational Accountability Recipe (communication, coaching, consequence) to strengthen team performance
Hold others accountable by maintaining your own accountability credibility, setting clear expectations, and following through
Requirements
There are no formal prerequisites for this course. This course is designed to be practical and accessible, whether you are an individual contributor, a people leader, or someone looking to strengthen your personal effectiveness at work.
To get the most value from this course, you should be open to honest self-reflection, willing to take ownership of your actions and outcomes, and committed to improving your effectiveness and impact at work.
Description
What if the biggest barrier to your success isn’t your environment, your team, or your workload-but your own habits, choices, and mindset?
This course is a practical, no-excuses guide to building true accountability-the kind that drives consistent results, strengthens relationships, and elevates your leadership impact. It goes beyond theory and into real, observable behavior change.
At its core, accountability is about taking action consistent with your desired outcomes. Throughout this course, you’ll learn how to shift from reactive to intentional by focusing on what you can control and influence, rather than getting stuck in frustration over what you cannot.
Through guided reflection, real-world examples, and structured self-assessments, you’ll uncover the habits and patterns that may be holding you back-and replace them with behaviors that build trust and credibility. You’ll use tools like the Leadership Mirror to examine your own role in outcomes and take ownership in a way that is both honest and empowering.
You’ll also learn how accountability extends beyond the individual. Using a simple but powerful framework-communication, coaching, and consequence-you’ll see how accountability is built and sustained across teams and organizations.
Along the way, you’ll develop the ability to consistently demonstrate what accountability looks like in action: being responsive, acting with professionalism, prioritizing what matters, delivering on commitments, and owning your contribution to results.
Finally, you’ll learn how to hold others accountable in a way that reinforces expectations, builds trust, and drives performance-without damaging relationships.
Accountability isn’t about pressure-it’s about ownership, clarity, and follow-through.
This course will help you take control of your actions and outcomes-so you can consistently deliver results that matter.
Who this course is for
Leaders and managers who want to strengthen accountability without relying on control or micromanagement
Professionals who want to take greater ownership of their results and impact
High performers who feel stuck, frustrated, or held back by others or circumstances
Team members who want to build trust, credibility, and follow-through
Organizations seeking to build a culture of accountability, ownership, and results

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No Password – Links are Interchangeable

Ableton Live 12 Essential Training
.MP4, AVC, 1280×720, 30 fps | English, AAC, 2 Ch | 9h 9m | 3.32 GB
Instructor: Rick Schmunk​

Do you work in audio recording, loop-based songwriting, or synth and sound design? In this course, music professor Rick Schmunk walks you through a variety of ways you can use Ableton Live 12 in your workflows. Rick shows you how to set up your system and use the Ableton Live user interface. He explains how to work with the browser, the Arrangement view, and the Session view. After going over how to use the MIDI Editor, how to record and edit audio, and how to work with arrangements, Rick covers plug-ins, effects racks, the live mixer, and mapping. Then he demonstrates how to make your life easier by automating graphics, editing, and clips, including real-time automation. Rick concludes with some practical advice on managing your files.

Learning objectives

[]Set up your system and use the Ableton Live user interface.
[]Learn how to work with the browser, the Arrangement view, and the Session view.
[]Discover how to use the MIDI Editor.
[]Learn how to record and edit audio.
[]Describe how to work with arrangements.
[]Explore Live plug-ins and effects racks.
[]Find out how to use the live mixer, and mapping controls to hardware devices.
[]Learn how to automate graphics, editing, and clips, including real-time automation.
[]Obtain practical advice from the instructor on managing your files.

More Info

Ableton Live 11 – Beginners Guide to Music Production in Ableton Live
5h 29m | mkv , 1280×720 , 60 fps | aac, 48000 Hz, stereo, s16 | 4.52GB
Genre: eLearning | Language: English​

This class will teach you everything you need to know to get started creating music in Ableton Live 11.

In this Step-By-Step guide, I start off going over the very basics, so even if you are a complete beginner to Music Production you’ll be able to follow along!

I cover numerous topics in this class, which will give you a deep understanding of how the software works.

We look at things such as:

Session View

Arrangement View

Browser

MIDI Note Editor

Audio Editor

Setting up your MIDI Controller

Computer MIDI Keyboard

Recording MIDI

Recording Audio

Editing MIDI

Editing Audio

Using Clips

Shortcuts

Quantizing Audio + MIDI

Reversing Audio

Time-Stretching Audio

Scale Feature

Comping (Take Lanes)

Loop Recording

Punching In

Recording into the Arrangement View

Legato Feature

Exporting

Basics of Mixing – Levels + Panning

Compression

EQ

By the end of this class you will have created your first song in Ableton Live, and will be able to confidently use Ableton Live.

Moreinfo